Customer Services
Delivery and Collection
How long can delivery of artwork take?
For all orders of artwork, we advise delivery of up to four weeks from placing your order. Many of our pieces are handmade to order just for you here in the UK. Books and gift vouchers are delivered within 2-3 working days.
Please note that if multiple artworks are purchased within the same order, they may be delivered separately for efficient delivery.
If you have any special requirements or questions for delivery, please get in touch.
Received a text from Castle?
If you've received a text from Castle about delivery, your order is packed and ready and we will be arranging delivery by DPD on the date provided in the text. If you'd like to re-arrange this day, please call us on 0121 655 0019.
Free UK delivery
DPD delivery
We're pleased to offer free UK delivery on all artwork and sculpture orders. In most cases, you'll receive your delivery by DPD so you can live track your order while it's en route. You'll receive a one hour window and a range of options (right) if you're not able to be around for delivery. For orders delivered via DPD, you will receive a PIN code which you will be required to give to the delivery driver in order to take receipt of your artwork.
Personal delivery
In some cases where we're not able to use a courier (typically because the artwork is too delicate), then you'll receive a personal delivery from a member of the Castle team. We'll always call you before arranging a delivery to make sure we can fit around you.
Click & collect
We are operating a free click-and-collect service at our galleries in England and Wales.
Worldwide delivery
All of our international orders are delivered via DHL. You will receive tracking details from DHL on the day your artwork leaves Castle HQ.
For all international deliveries standard glass is replaced with higher rated UV filtered Art Screen and museum grade glass with a museum grade Art Screen, to ensure safe delivery as all orders are fulfilled from our headquarters in Birmingham, UK.
All international orders from the website are sent Delivery Duties Paid, which means that there are no hidden tax/duty costs when purchasing internationally.
United States delivery
We are pleased to offer free delivery to the United States*.
EU delivery
Delivery within the EU is available for £50, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.
Rest of World delivery
Delivery outside the EU or United States is available for £120, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.
*All artwork by Nic Joly, and original artwork by Illuminati Neon are excluded from the prices shown above, as these are more delicate and need to be palletised to secure their safety. So any purchases of these artworks will be £500GBP for purchases outside of the UK.
Will I pay tax on my order?
Outside the EU
Good news! If you're outside the EU, in most cases we're able to remove the VAT (UK sales tax) from the price of your order.
You may be liable to pay an import fee. This varies from country to country so we advise to check your own government website to see which rules apply to you.
Within the EU
If your artwork is being delivered within the EU, the VAT will be removed from your order and charged at the border as import duty.
Speak to a consultant
Our dedicated team of art consultants is on hand to offer you tailored advice.
Sign up to our newsletter
Join our mailing list for exclusive discounts, the latest art news, artist updates and more.
Find the nearest gallery
Enter a location to find your closest Castle Fine Art gallery.
Speak to a consultant
Our dedicated team of art consultants is on hand to offer you tailored advice.
Speak to a consultantSign up to our newsletter
Find the nearest gallery
Enter a location to find your closest Castle Fine Art gallery.